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👤 Member

Q. How do I sign up for the membership?

Running the APP, press the menu button at the top-right of the HOME screen to sign up for SMTOWN membership. You can also use the top right menu at the SMTOWN Service Introduction website.

Q. I want to log in to the SMTOWN APP.

Press the menu at the top-right of the SMTOWN APP and log in to use all SMTOWN services.

Q. How do I log out?

Press the settings icon in the top-right menu of the SMTOWN APP and press the [Logout] button. When you log out of SMTOWN, there may be restrictions in using each service. You can log in again at any time.

Q. How do I withdraw my membership?

Log in to SMTOWN and press [Withdraw Membership] at the bottom of MY PAGE to request withdrawal. When you request membership withdrawal from SMTOWN, a 30-day waiting period is given. During this period, you can cancel your membership withdrawal request anytime. If you cancel your membership withdrawal request, your account information and activity history (LIGHT STICK connection history, PASSPORT STAMP/VISA issuance history, etc.) will be restored.

If membership withdrawal is processed after 30 days from the date of the membership withdrawal request, all account information and activity history will be deleted and cannot be restored. When proceeding with withdrawal, please check the information carefully once again first.

Q. I want to change my email address(sign-up account).

SMTOWN uses the email address you entered when signing up as an account. If you want to change your email address, log in to SMTOWN and go to [MY PAGE] > [Change Email].

Q. I forgot my password. (Change Password/ Find Password)